Privacy Policy

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Wheatcroft Pubs Limited Privacy Policy

You are our valued customers. We are committed to ensuring your privacy is protected. This privacy policy tells you who we are, what information we might collect and how we might use it.

Our contact details 

Name: Russell Wheatcroft

Address: The Rutland Arms, 2 High Street, Bottesford, Nottingham,

NG13 0AA 

Phone Number:

E-mail: Russell@Wheatcroftpubs.co.uk

Wheatcroft Pubs Limited, trading as The Rutland Arms, may collect and process the following information

When you visit us

• You may appear in video records recorded for security purposes

When you make a booking

We may collect information such as:

• Title.
• Name.
• e-mail address (used for booking confirmation).
• home or work address.
• billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable).
• telephone number.
• company name.
• dietary requests and allergy information.
• marketing preferences (i.e. whether you opt-in or opt-out).

When you dine with us

We may collect information such as:

• marketing responses (where applicable).
• survey responses.
• current and past restaurant reservation and visit details.
• dietary requests and allergy information.
• details of any special requests that may allow us to provide you with better service during future visits.

When you apply for a job with us

We may collect information such as:

• Details of your experience and qualifications that may be useful in being able to offer you a future opportunity.

How we get the information 

The information we collect is gathered through our point of sale system our booking system and any emails, texts or other documents that are communicated in the necessary course of business. Video information is gathered on the video security system operating throughout our premises.

• For point of sale we partner with Clover, part of the Fiserv Group.
• For bookings we partner with Resdiary, part of The Access Group.

If you apply for a job with us information will be gathered from your application or CV.

Use of the data we gather will be restricted to Wheatcroft Pubs Limited. We will not share this information with any 3rd party organisations without gaining explicit consent.

We will only use your information where:

• You have provided us with consent to use your data for marketing purposes. You can remove your consent at any time. You can do this by contacting Wheatcroft Pubs using the contact detail at the beginning of this document.
• We have a legitimate interest in improving the service that we offer to you and other guests.
• We have a legitimate interest in considering you for employment.

How we store your personal information 

We keep our customer information including contact details and historical transactions for a rolling 18-month period. The information is securely stored by our Point of Sale and Booking system partners. At the end of this period transaction information will be permanented deleted. If you have made no further visits in this 18-month period, your customer information will also deleted.

Video recordings are kept for 3 months for security purposes. At the end of this time, they will be automatically deleted.

Job enquiry related information will be kept for up to 12 months as paper or email records after which time they will be deleted/destroyed.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details at the beginning of this document.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the beginning of this document.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk